Sometimes there’s a time lag between recognizing we need help and support and, taking action to get that help and support. As a coach, it’s not unusual for potential new clients to tell me that they have been thinking about getting in touch ‘for ages’. Others describe it as ‘trying to pluck up the courage’ to get in touch, or ‘psyching themselves up’. So, the challenge for me as a coach is how I can make it easier for people to take that step. This blog post is an attempt to address that question.
The Confidence-Courage Paradox
It seems a paradox that some people might need to gain the confidence to seek coaching to build confidence. But it happens, and the first step is to recognize that it happens. When your confidence takes a hit, it’s tempting to see the hesitation to take action as further evidence of low confidence. This becomes another reason to ‘beat yourself up’ which in turn pushes you further away from taking action. But this is not something specific to you. It’s something common to stress. I’ve had clients show me tattered business cards of mine that they’ve carried around for months, even years. So how can we break this cycle?
Who can benefit from coaching?
Often, in the initial email, potential clients ask ‘Is this something you can help with?’ And it’s written from a very personal perspective, as though these kinds of issues wouldn’t or haven’t happened to anyone else. There’s a sense of isolation and ‘aloneness’ in the questions. And it’s reassuring that yes, such issues can be overcome. Of course, the coaching is unique to the individual, but often the problems are universal themes. Recognizing this is the first step in overcoming the ‘aloneness’. You aren’t alone. It’s not just you. That’s why I’ve written this post.
Anyone can benefit from coaching. In fact, the main thing that my clients have in common is that they want to achieve their goals. Their backgrounds and goals vary enormously, but the principles of coaching are the same. It aims to get you from where you are to where you want to be. Previous clients have included people between jobs, people looking for a promotion, homemakers, students, business people, and entrepreneurs. Sometimes it’s people who just have a vague sense that things could be better. As a coach, I’ll work with whatever you bring. So bring it on.
Not knowing where to start
Another delay in getting in touch is the idea that all goals and action plans have to be perfectly formed. No, that’s the coaching process is for. It’s not easy to make decisions and problem-solve when feeling overwhelmed or stressed. In fact, the first aim of coaching is to shoulder some of that burden. So, if you approached me, we’d first have a chat (via Skype or telephone), and typically it takes about 20 minutes. You get to ask any questions, and I explain the process. Then if you decide to go ahead, I send you a pre-coaching questionnaire. This forms the basis of the first session and offers signposts and milestones for future sessions. There’s nothing off-the-peg. As I coach, I meet you where you’re at. Then we’ll work together to get you to where you want to be.
How long does it take?
Another sticking point can be how many sessions to go for? Some clients come with a long list of goals and are concerned that they won’t be able to fit everything in. Obviously, the cost of coaching is an important factor. I offer to coach in blocks of four to ten sessions because the research indicates that this is the optimal range. In the consultation chat, I’mn often asked two questions:
- How many sessions will be enough so that we can cover all the issues I have?
- What happens of cover all the issues before the block ends, what then?
To answer both of the questions, it’s crucial first to emphasize the purpose of coaching. It’s not just about sorting out problems. It’s more about empowerment. The take-away value of coaching is that it aims to empower. Through the process of coaching, we create an action plan tailor-made to your skills, strengths, circumstances and goals. So, if we don’t cover every single issue in the block of coaching, you’ll still have a set of skills to put into practice for the remainder. If we cover all the issues before the end of the block, it means you can then look at consolidating the skills and also looking to longer-term goals.
The solution-focused approach tends to work quicker than some of the more ‘inspirational’ approaches to coaching. My background is in psychology and teaching, so everything I do as a coach is based on evidence. So we can cover a lot in relatively few sessions. Many clients express surprise as to how quickly they move forward. As a rule of thumb, if you’re at crossroads, need to refocus and a looking for a life audit, then go for four to six sessions. If you’re dealing with more significant life changes or looking to deal with more deep-seated attitudes and habits, then go for eight to ten. If in doubt, go down the middle. I’ve done a lot of work to make sure that every session counts. Even one session can move your forward.
What’s more effective, face-to-face, telephone or Skype?
When I started coaching, I was sceptical that Skype or telephone would work as well as face-to-face. As part of my training, I had coaching. However, the coach I wanted to work with was in America, so I didn’t have the option of face-to-face. All the sessions were by telephone, and it changed my opinion. Now I work with clients up and down the UK and across the world. Lots of clients are from the US. They read my profile or have read my books and want to work with me. And, if you look at the outcome research for coaching (and counselling), one of the main factors for success is the relationship with the coach. Don’t let Skype or telephone coaching put you off.
So those are some of the practical issues when stress gets in the way of making a decision. You don’t have to be confident to work on confidence, you don’t have to have a masterplan, you don’t have to agonize over the number of sessions. Just go with what you can afford and make the most of every session. The same applies to how coaching is delivered.
Coaching can be a significant investment. It’s not cheap. I’m not a budget coach. And you might achieve the changes on your own with any intervention. It might take a little longer, but you’ll probably get there. The value of coaching is the value you place on getting there sooner, with a new set of skills that will take you further still. For further information see my posts:
Get in touch for a chat
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