Throughout the analysis to the run up to the 2010 UK General Election, the subject of ‘body language‘ or non-verbal communication has dominated. Faced with the first presidential style leaders’ debates, it’s often the simplest most televisual form of analysis. So, why discuss politics or policies when we can be discussing ties, smiles and hand gestures? The whole spectacle seems to have placed hair-line recession far higher on out list of priorities than global recession. So as the three leading men took to the stage and sound like the new cast of ‘The Last Of the Summer Wine’ it’s all became rather ‘X-Factored’. When when faced with a buffet of mediocrity, the one with the nice smile gets the vote. It doesn’t matter that they have a voice that sounds like the wind whistling through an aardvark’s rectum. Better than the rest is not always that much of an endorsement when there’s not much on offer.
Part of the problem with the media’s obsession with body language is that it easily passes for ‘scientific’ analysis. Unfortunately this is at the expense of more serious, evidence-based analysis. It’s also partly due to fakesperts who have either not read or not understood the research available on non-verbal communication. What happens is that a misunderstanding is so routinely and frequently passed off as ‘fact’ that it has been accepted. I refer of course to the 7% myth. I’ve blogged about this on several occasions and there’s not a week goes by tha some ‘expert’ repeats it on twitter, with all the originality of a bigot, who regurgitates, parrot-fashion, the old unfounded, unsupported myths of prejudice.
So let’s be clear. Non-verbal communication does NOT account for just 7% of any communication. Just try watching a foreign language film without subtitles. Would you really understand 93% of the film? Non-verbals take precedent when we are forming a first impression. So for instance, in the first leaders’ debate, Nick Clegg’s non-verbal communication was probably more important than Brown’s or Cameron’s. This is mainly because he was the least known of the three due to lesser media coverage. It helps to explain why he did so well in the first debate. He’d made a really good first impression. In the following weeks, we’d already formed a first impression and so his words became more important, and the ‘nice bloke’ style wasn’t as impressive.
Non-verbal communication is also important when trying to decide whether someone is lying. If there’s a mismatch between words and gestures we suspect that someone is lying or trying to hide something. Now the cynical might argue that using body language to try to decide whether a politician is lying is a pretty redundant activity.
Non-verbal communication is also very context dependent. So for instance, we tend to behave quite differently with family and friends as we do with work colleagues or at an interview. Now put on the spot-light, turn on a few cameras, invite an audience and realise that you won’t be seeing natural non-verbal indicators of private thoughts or personality traits. Instead you will see the different levels of ability in media training. But coping well in front of the camera doesn’t necessarily make a good Prime Minister. However, it is a good skill for would be politicians. Far from helping us to see the truth, good media training can help to control and obscure it.
If you’ve ever seen those confessional chat shows you’ll notice that the guests are often placed centre stage on a chair without arms. So they are forced to do something with their hands. If they fold their arms to feel more comfortable, it doesn’t mean they are being defensive and lying. It may just mean that they feel at a loss what to do with their arms because there are no arms on the chairs. The fact that they are caught out lying has little to do with ‘reading the body language’. Of course someone on the stage is lying. That’s the whole point orf the show. But let’s not pretend that the ‘expert’could tell from a producer-contrived defensive geature. Now consider the leaders’ debates. All three stood at a podium and could grip the sides. This certainly helps control the upper body. So people who want to present themselves as truthful or calmer will make fewer and smaller upper body gestures. Too little moving of the arms and it comes across as disinterest. Too much waving of the arms and it looks like someone who needs to get a grip (on themselves, and on the podium). Analysing the three leaders and David Cameron was more controlled in his upper body, compared to when he is out on the streets in his shirt sleeves. Gordon Brown and Nick Clegg used bigger gestures so that their hands were visible in close-up shots. Cameron’s were not. Now how you read this depends on your politic beliefs since you interpret everything through the filters of your attitudes.
Smiling often increases likability but only if it’s a genuine smile. Gordon Brown’s smile looks forced or nervous. Or else it was attempt to seem less dour and serious as he has been portrayed in the media. So we saw lots of Gordon Brown’s teeth. However, we barely got to peek inside David Cameron’s mouth. He was quite tight-lipped. Clearly smiling wasn’t so important in this case. So whereas Brown did more smiling or shaking his head when challenged, Cameron did more brow furrowing, which could mean he didn’t agree or he didn’t understand. Again the interpretations come down to your political persuasion.
Nick Clegg perhaps came across as the most ‘human’ and natural of the three. He was less evasive and did answer questions the most directly. However, none of that was by chance. There were lot’s of techniques involved designed to create that impression. Although by the third debate there were shades of ‘game show host’ in his performance. By contrast Cameron throughout each debate avoided answering direct questions put to him. Brown’s often resorted to repeating facts and figures almost like as mantra. I suspect some people will never want to heat the phrase ‘tax credits’ ever again. A key strength of both Clegg and Cameron was that they both used simpler terminology whereas Brown was more wordy. For instance, Brown referred to ‘remuneration’ when they other two were more likely to refer to ‘pay’. In a fast paced debated, people often don’t listen, they scan for key words that match or conflict with existing attitudes.
Post-debate analysis showed that those surveyed in the studio responded favourably when key words were mentioned. So for instance when Cameron mentioned ‘discipline in the classroom’, there was a peak in audience ratings. In some ways it showed that people were voting with their attitudes. If you ask someone to rate a like or dislike or something then an attitude is formed on limited information very quickly. Key buzz words and phrases are far easier than statitistics to process in the context of existing attitudes. Except when the figures were soundbyte simplifications such as ‘£700 back in your pocket’.
In the first debate Nick Clegg was very diligent in remembering names and making visual context with the audience. However after having established contact he made contact with the TV audience by looking into the camera. This made his approach appear more personal. Cameron followed this lead and adopted this approach more after the first debate although his demeanor was more formal than Clegg’s. By contrast Gordon Brown addressed the studio audience and his opponents on the stage, which although this would have been more personal for the studio audience it was less so for the TV audience. Simply put both Clegg and Cameron made more ‘eye contact’ with the TV audience.
Another interesting point that I have not seen discussed is the stage positions throughout the debates. Gordon Brown was the only leader not to occupy the centre stage. He appeared in the same place throughout the three debates. He also moved his upper body from side to side more that the other two. It’s possible that Brown did not move position from week to week because having his opponents on his right was better for him on account of his blindness in the left eye. During the first debate, relative newcomer Clegg occupied centre stage which again may have contributed to his high ratings. Context is everything when interpreting non-verbal communication.
Finally, we need to consider the attitudes we held prior to the debates. This will have coloured our expectations and perceptions. It’s become a common phrase in everyday conversation that ‘we need a change’ and Clegg and Cameron in their opposition roles were better placed to work the word ‘change’ into their answers. Brown begun from a defensive position although he did ‘go on the offensive’ throughout the three debates. The problem is that he appealed to ‘finish the job’ and to some this may have been interpreted as ‘more of the same’. It was also notable during the post-debate analysis that those surveyed liked it least when the leaders ‘attacked’ each other. So Brown’s strategy didn’t resonate with the audience whereas Clegg’s ‘let’s work together’ did. Common perceptions of the House of Commons is of a bunch of school children fighting in the playground (and stealing from the tuck shop). Clegg’s appeal to work together to ‘sort out the mess we’re in’ struck a chord that things could be a real difference. However, ‘working together’ and ‘hung parliament’ have very different connotations following lots of media scaremongering.
So did the ‘Browny, Cammy, Cleggy’ show really enlighten or inform or did it merely entertain? Was it all about the style and soundbyte substance? Although there were appeals to values during the debates, nothing was particularly well articulated instead relying on the old chestnut of ‘family values’. Anyone who actually belongs to a family will know that families aren’t all they are cracked up to be. It’s just a short-hand way of saying ‘wholesome and decent’ and often a back-door to sneak in sexism and homophobia.
Values are important. They are certainly far more important than body language debates. Out attitudes support our values and they in turn should inform our politics. Our opinion that they have the X Factor (or not) shouldn’t be the defining quality. We don’t even have to like them, we just have to chose the candidate that represents the party that most closely matches our vision of the world – our values. And if we happen to face a parliament that’s well hung, let’s not get too excited! And as for your vote, it’s not just having one that matters, it’s what you do with it that counts.
For quizzes to help you decide how to use your vote see:
For more on the 7% myth see:
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Relaxation is the basis of confidence. Invest time in relaxation and spend more time on activities where you feel comfortable in your own skin (that don’t involve drinking, talking drugs or binge eating). Body language often happens ‘naturally’. When we try to force it, we look phoney. Over analyzing our every non-verbal signal in minute detail can only have a paralyzing effect. All that happens is that we give out mixed signals which are more likely to be interpreted as deceit. These are all principle keys in my book Unlock your Confidence. I emphasize techniques that unlock our inherent abilities.
Applied Psychology and Solution Focused Life Coaching with Dr Gary Wood 